FAQ’s

GENERAL

Q: Where are you located?

A: Going to our LOCATIONS page and clicking the BLUE BUTTON is the best way to find a location closest to you. There you will be to search your Zip code and a mile radius around it for your ideal OFFICIAL Driving School location.

Q: When Can I Start Driver Ed?

A: You can start Driver Education when you are at least 14 years and 8 months old.

Q: What if I missed a day of class?

A: If you missed one or two days, you can make up those days at any time during the next round of classes. If you miss 3 days, then you need to make up those days in the order that they were missed. If you missed more than 3 days, then you need to retake the class completely free of charge. Please let the instructor know along with going to your student portal and selecting the days you are going to miss and reschedule!

Q: What happens if I fail the final written test?

A: You can fail your written test up to 3 times. You’ll need to schedule a make up day for the testing session. If the test is taken 3 times without a passing score, then you will need to retake the course free of charge. Students who require accommodations such as extended time, interpreter, or having the test read out loud to them should call 248.548.8000 to schedule a testing time at our Royal Oak headquarters.

Q: I requested a refund, but my form of payment has changed?

A: You will need to call our hotline at 248.548.8000 or email us at info@officialdrivingschool.com to give us the best address to send a check to with the amount of your refund. We cannot refund money to a new card or account. It will need to be in the form of a check.

Q: Do I have to pay upfront when registering for a class?

A: Yes, full payment is required at the time of registration for a Segment 1 or Segment 2 Class.

Q: Can you give me my instructors phone number?

A: We do not give out any instructor’s personal information, we can give your information to the instructor and request that they contact you.

Q: Can I drive out of state with my Level 1 License?

A: Yes, as long as you are with a Licensed Driver over the age of 21.

Q: Do you have bilingual instructors?

A: Yes! We have Spanish speaking instructors. Please contact us at 248.548.8000 for more details.

Q: What if I am not able to complete my course?

A: The credit on your account will still be good as long as you have not turned 18 yet, but if it has been more than 3 months from when you first started the class, you must retake the course free of charge in order to finish the remaining requirements.

Q: What if I lose my Certificate of Completion (Green or White)?

A: If you lose your Certificate of Completion, then you will have to call us at 248.548.8000 and pay a $20 fee in order for us to print you another Certificate and mail it to you. Please wait up to 10 full business days to receive your replacement certificate. Certificates can also be paid for and picked up at our headquarters in Royal Oak: 1026 E 11 Mile Rd Royal Oak, MI 48067

Q: I finished but never received my certificate, how do I go about receiving that?

A: There are two ways you can receive your certificate if you did not at your testing day or after finishing your last drive. You can call us at 248.548.8000 or email us at info@officialdrivingschool.com and request a Certificate Replacement Request Form for your certificate to be mailed to you. You can also come to our Royal Oak headquarters during any of our open hours and we can provide it to you.

Q: Are there classes for students with special needs?

A: We do have a special needs division for students that need learning/ mechanical accommodations. We will align you with the office coordinator in this division to determine the student’s needs and what we can help provide. You can call them at 248.548.8000 ext. 124 or email them at specialservices@officialdrivingschool.com

Q: What resources are provided to my student?

A: All of our students will use and be provided the Secretary of State “What Every Driver Must Know” booklet for Segment 1 and the “Road Skills Test Study Guide” for Segment 2, a guided study guide to take notes on that will help prepare them for their written test, and a review session prior to the test.

Q: Can I reschedule my Written Test Day?

A: You can either reschedule your testing day through your portal at your location or you can reach out to us and we can assist you in finding a testing day at a nearby location. You can also come to our Royal Oak Headquarters (1026 East Eleven Mile Road, Royal Oak MI 48067) during any of our open hours and we can administer the test for you.

Q: What if I forget my Student Login Username/Password?

A: If you go to www.officialdrivingschool.com, click the STUDENT LOGIN button in the top right corner, and then click “Forgot your login credentials?”,you will be prompted to enter your email. You will receive an email from us that contains instructions on how to update this information.

LIVESTREAM

Q: When will I get my Zoom link for my class?

A: You will be sent the zoom link information for your class 3 days before your class as well as daily reminders of this information. So be sure to check the inbox of the email you provided upon registration as well as the phone number you provided for text message updates. Also, don’t forget to check your spam folder, just in case.

Q; How will I receive my class materials for my Zoom sessions?

A: You will be emailed the Booklet and Study Guide needed for your Class Sessions. This can also be found in your student portal on the left hand side under resources.

Q: What if my Zoom class has begun and I cannot be let in?

A: Firstly, you can try to contact us at 248.548.8000, we have heavy call volume and if you do not reach us by the State of Michigan guidelines you will need to schedule a makeup session for that session. This is done through your student portal.

Q: My student was marked absent for their session, but they were present?

A: Depending on the workload and schedule of the instructor it can take 24-48 hours for the attendance to reflect the class. Please be patient with us and our instructors while we ensure the accuracy of your students’ attendance. If this is still inaccurate after this timeline, please contact us so we can confirm the attendance with the instructor and edit it.

Q: What are the “Class Rules”?

A: Students must be on time to their zoom classes to be let into the classroom. Students cannot be outside or in a car during class. Students must have their full legal name showing on their zoom screen. Students cannot be eating during class. Students must be paying attention and not causing a distraction for other students. Students must be facing forward with their camera on. Students must be at a surface like a desk or table not a bed or couch.

SEGMENT 1

Q: What is Segment 1?

A: Segment 1 is the state mandated teen course that results in a student earning a permit.  It consists of 24 hours of classroom instruction, 6 hours of in car lessons and 4 hours of driving observations.  A Segment 1 course consists of 24 hours of classroom lessons within 3 weeks as well as In-Car Lessons that take place after class and on weekends. The student needs to pass the final written test with a 70% (56/80) or higher, and pass all driving sessions in order to receive the certificate for their permit.

Q: What happens if I miss a day of Segment 1?

A: You can miss up to 4 days of Segment 1. You will, however,  need to schedule a makeup session for each of the classes you miss. You can do this prior to the class beginning in your student portal. If you miss more than 4 days, then you will need to retake the entire Segment 1 course free of charge.

IN-CAR LESSONS

Q: What if I don’t finish all of my drives before class ends?

A: You have 3 weeks after the class ends to complete all of your drives.

Q: What if the drives do not fall into my availability?

A: Unfortunately, we cannot guarantee any specific schedule for your drives, our instructor put in their schedule and it does require flexibility to make sure these get completed.

Q: How do I schedule my In-Car Lesson ( Behind the Wheel )?

A: Your drives can be scheduled through your student portal; you received an email at the beginning of your registration with a username and password to access on the website into your student portal. Through the calendar view you will be able to access the drives that work for your schedule.

Q: I need to cancel/reschedule a drive, how do I do this?

A: You can go into your student portal and within the drive on your schedule you can cancel the drive, you can only cancel if it is 48 hours before the drive. Once you have cancelled the drive you will be able to reschedule into open slots.

Q: Can my cancellation fee be waived?

A: No, unfortunately our cancellation fee is to make sure your instructor receives their compensation for the drive that you cancelled since they then do not receive this time.

*any specific situations will be reviewed by a manger

Q: What if I am late to a drive?

A: If you know prior to a drive that you are going to be late please reach out to our hotline at 248.548.8000 and let us know so we can tell your instructor what to expect. If they are not aware and you are more than 5 minutes late, the instructor will leave without you and you will need to reschedule a new drive and pay the $25 no show fee.

Q: Why must a student complete 3 drives in order to take the written test?

A: It is a State of Michigan requirement that a student has completed 3 drives before taking the written test.

Q: Can I drive at a different location than my class is signed up for?

A: We encourage that you sign up at the location nearest to you. If you need to drive at another location from your class, you will need to call us prior to the class for these arrangements.

Q: My kids are in school for the only available drives listed?

A: Our instructors do their best to put in schedules that will work for students, if you have gone the entire first week of class without being able to schedule please call us at 248.548.8000 to inquire about a change in instructor.

Q: My drive was cancelled, what happened?

A: Our instructors do their best to uphold all scheduled appointments. It is only in the case of emergency or car issue that drives would be cancelled, if so, you will receive a call from your instructor, and they will assist in rescheduling.

Q: Can we delay our students’ In-Car Lessons ( Behind the Wheel )?

A: You can delay your students’ drive, by doing this your student will not be able to take their written test. If they do not complete all 6 drives within 180 days of their class beginning, they will have to take the Segment 1 Course again.

Q: What type of car do the students drive in?

A: Our cars are newer models within the last 5 years and are typically American made, four door sedans.

Q: Can I request a specific or different instructor for In-Car Lessons ( Behind the Wheel )?

A: If you have a specific instructor you would like you can contact us to request that instructor, if that works with the instructor’s workload and schedule, we will accommodate but this is not guaranteed. If you need to switch to a different instructor for any reason you will need to contact us at 248.548.8000 and we can assist in your request for a switch to be made.

Q: What if special accommodations are needed for testing?

A: If your student needs additional time or to have the test read to them there are two options. Firstly, if you inquire prior to the test we can arrange accommodations with the testing instructor. Secondly, you can also come to our Royal Oak headquarters (1026 East Eleven Mile Road, Royal Oak MI 48067) during any of our open hours and we can administer the test for you with any accommodations you require.

SEGMENT 2

Q: What is Segment 2?

A: Segment 2 is part of the state mandated teen driver education process. It is a short 3 day course that covers defensive driving, accident prevention and responsible decision making. Students can take this course after they have had a Level 1 license (permit) for at least 90 days and completed 30 hours of driving with their family.

Q: Does Segment 2 include the road test?

A: No. The road test is not included as part of Segment 2. The road test can be booked with any 3rd party agency approved by the state once the student has their certificate of completion, has 180 days from the issue date of their Level 1 License, and has logged 50 hours into the drive log with 10 hours being at nighttime.

Q: Why do I have to take segment 2 if I got my Level 1 License in Segment 1? 

A: If you are under the age of 18, the state requires you to complete Segment 2 and take your road test to get your driver’s license before you turn 18. When you finish class you will get a completion certificate (white certificate). You will need this to take the road test and to get your license at the Secretary of State (SO DO NOT LOSE THIS!).

Q:  What happens if I miss a day of Segment 2?

A: You are NOT allowed to miss the first day of Segment 2. If you do, then please contact the office so we can schedule you in the next class. If for some reason you need to miss days 2 or 3 please let your instructor know along with scheduling make-up days on your student portal.

Q: What if I turn 18 before I finish Segment 1/Segment 2?

A: The requirements for 18 and older do not require you to do Segment 1 or 2. We can offer you a refund for the class portion you did not complete. You will need to go to the SOS to get an Adult Temporary Instruction Permit  issued within 30 days of turning 18 or you will need to take the written test again.

ADULT LESSONS

Q: I took the Online Course and passed the written test at the Secretary of State… now what?

A: Congratulations! You will get your Adult Temporary Instruction Permit. Once you have your Driver’s Permit, we offer In-Car Lessons, which is behind-the-wheel training for adults with our awesome driving instructors to help you practice and prepare for the Road Test.

Q: Can I take Drivers Ed if I’m 18 or older? 

A: If you are over the age of 18, then you must go to the Secretary of State and take your written test to get your adult permit. To be sure you know what you need to know in order to pass the test, you can take our Online Course that contains 30 hours of material. The Online Course includes instructional videos and practice quizzes to prepare you with all the information needed to help you pass the written test at Michigan Secretary of State to get your driver’s permit. Once you feel you have mastered the material, all you need to do is go to the Secretary of State to take the written test.

ROAD TEST

Q: Do I have to wait a certain amount of time after Segment 2 to take the Road Test?

A: You must have had your Level 1 License for 180 Days and 50 hours of driving (10 hours being at night) and your certificate of completion for Segment 2 in order to take the Road Test. If you have all of this there is no wait needed following Segment 2.

Q: What are the requirements before I can take my road test?

A: If you are under 18 years old, then you must have your Level 1 License, Segment 2 certificate, all 50 hours of your drive log complete with 10 of those hours being night drives, and a minimum of 180 days from the issue date on the Level 1 License (numbers are located at the top not separated by slashes). If you are 18 or older, you must have an adult TIP (Temporary Instruction Permit) issued from the Secretary of State. You are eligible to take a road test after you have driven for 30 days on your TIP.

Q: When taking the road test can I have a translator in the car with me?

A: Yes, the translator must be 16 years or older with a picture I.D.

Q: What locations offer the road test?

A: We offer the road test through our sister company, Same Day Road Test (www.samedayroadtest.com). Currently, there are two Same Day Road Test locations –  One in Rochester Hills at 242 East Auburn Rd. and the other in Detroit at 9139 Cadieux Rd. If you don’t live in either of those areas, you are still able to take your road test at any road testing facility of your choosing.

Q: Do I use my own car for Road Testing?

A:  Due to COVID-19 you will be using one of our cars for the road test, they are all 4 door sedan cars. They have plexiglass dividers. You are welcome to use your own car for the parking portion.