FAQ’s

Livestream Students and COVID Safety Protocols

LIVE STREAM CLASS TEST DAYS
All live stream review and test days have been scheduled and you should have received an email from Hello@officialdrivingschool.com with your test day details. You can also login to the student portal by clicking here (https://tds.ms/CentralizeSP/Student/Login/searsmi) and logging into your account. The review and test day should be in your UPCOMING SCHEDULE section of the student portal. If the test date doesn’t work for you, please email us at info@officialdrivingschool.com so we can help solve everything.
How To Book Your 6 Hours of In-Car Lessons: 

To book your in car lessons, simply login to the student portal here: https://tds.ms/CentralizeSP/Student/StudentHome

If you don’t know your username and password, just click on the FORGOT PASSWORD and we’ll send it to you. Then click on SCHEDULE MY DRIVE under QUICK LINKS to select the times that will work best for you. Click Here for a quick video in case you need more direction.

No one thought we would have been shut down for this long and we’re working around the clock to get caught back up. If there are no time slots available, please look to the next couple of weeks. As schedules fill up and we get more instructors activated, we’ll have more opportunities to get all of your drives done. Don’t worry if you don’t get all 6 drives booked right away. We will keep going at it until you have all of your requirements finished.

Safety Measures for Instructors and Students:

– Drivers and students will be required to wear a mask. You will be responsible for purchasing and bringing your own mask.
– Our instructors will have disinfectant and will disinfect cars before and after every drive.
– If anyone is sick, whether it’s a cold or allergies or anything, we need to postpone drives until their condition improves.
– Students will be assigned to an instructor and a car in order to to limit the number of students interacting with a single instructor.
– Instructors and Students must complete a health questionnaire before each drive. We’ve provided that questionnaire below.

Student Questionnaire to Complete Before Every Drive:
Instructors will ask your student the following questions before each drive so please be prepared to answer. You should take your students temperature every day before they drive to ensure you can answer these questions truthfully.

  • Have you developed any of the following: Fever greater than 100F, NEW flu-like symptoms like body aches, New abnormal cough, New shortness of breath, New diarrhea, New loss of taste or smell in addition to the above
  • Have you been exposed (being within 6 ft for 10 min or more without a face mask) to a confirmed diagnosed Covid-19 person?

Class Delays and Size Restrictions
OFFICIAL Driving School is following protocols set by the State of Michigan. That means, we may have to adjust the time of your class in order to reduce the class size to meet state guidelines. These guidelines continue to change rapidly, and often at the last minute. Our team is working around the clock to update classes and times as efficiently as possible. If an updated time or location does not work for you, please let us know and we’ll solve everything.

Permits for Road Testing
According to EO 2020-78 all driving permits have not been extended.  Automobile and motorcycle driving skills tests may not be administered to applicants with expired testing documents.
If an applicant’s Temporary Instruction Permit (TIP) for automobile or motorcycle, $0.01 road test receipt, or Level 1 permit is expired (because person turned 18 years old), the applicant will be required to be issued a new permit from the branch office.
CDL driving skills tests may be administered if the applicant has an expired Commercial Learner’s Permit (CLP) because of the waiver from the Cybersecurity and Infrastructure Agency until June 30, 2020.
Customer Service

We’re currently experiencing high call volumes. If you have a question, the fastest response will come through email. You can email us at info@officialdrivingschool.com.


Segment 1 

Q: What is Segment 1?

A: Segment 1 is the state mandated teen course that results in a student earning a permit.  It consists of 24 hours of classroom instruction, 6 hours of in car lessons and 4 hours of driving observations.  A Segment 1 course consists of 24 hours of classroom lessons within 3 weeks as well as In-Car Lessons that take place after class and on weekends. The student needs to pass the final written test with a 70% (56/80) or higher, and pass all driving sessions in order to receive the certificate for their permit.  

Q: What do I need for the first day of class?

A: The first day of Segment 1 you will need to bring a Birth Certificate, Student ID, Notebook, Pen or Pencil, and bring contacts or glasses if you need them (there is a required vision test). 

On the first day of Segment 2, bring valid Permit, a minimum of 30 logged driving hours, pen or pencil, and notepad.

Q: What if I missed a day of class?

A: If you missed one or two days, you can make up those days at any time during the next round of classes. If you miss 3 days, then you need to make up those days in the order that they were missed. If you missed more than 3 days, then you need to retake the class completely free of charge. Please let the instructor know along with going to your student portal and selecting the days you are going to miss and reschedule! 

Q: What happens if I fail the final written test? 

A: You can take the test up to 3 times. After the 3rd try you must repeat the drivers education course.

Q:  What do I need to do once I get my Level 1 License (permit)?

A:  You need to practice driving 50 hours (or more) with your family. 10 of those hours need to be after dark.

Segment 2

Q: What is Segment 2?

A: Segment 2 is part of the state mandated teen driver education process.  It is a short 3 day course that covers defensive driving, accident prevention and responsible decision making.  Students can take this course after they have had a Level 1 license (permit) for at least 90 days and completed 30 hours of driving with their family.

Q: Why do I have to take segment 2 if I got my permit in Segment1? 

A: If you are under the age of 18, the state requires you to complete Segment 2.  When you finish class you will get a completion certificate (white certificate). You will need this to take the road test and to get your license at the Secretary of State (SO DO NOT LOSE THIS!).

Q: What if I lose my Certificate of Completion (Green or White)?

A: If you lose your Certificate of Completion, then you will have call us at 248.548.8000 and pay a $20 fee in order for us to print you another Certificate and mail it to you. Please wait up to 10 full business days to receive your replacement certificate. 

Q: Do I have to bring my driving log to Segment 2?

A: Yes. You need to show a log to your classroom instructor that proves that you have driven a minimum of 30 hours (2 of those need to be after dark) with your family. 

Q:  What happens if I miss a day of Segment 2?

A: You are not allowed to miss the first day of Segment 2.   If you do then please contact the office so we can schedule you in the next class. If for some reason you need to miss days 2 or 3 please let your instructor know along with scheduling make-up days on your student portal.

Adult Instruction

Q: Can I take Drivers Ed if I’m 18 or older? 

A: If you are over the age of 18, then you can go to the Secretary of State and take your written test to get your adult permit. To be sure you know what you need to know in order to pass the test, you can take our Online Course that contains 30 hours of material. The Online Course includes instructional videos and practice quizzes to prepare you with all the information needed to help you pass the written test at Michigan Secretary of State to get your driver’s permit. Once you feel you have mastered the material, all you need to do is go to the Secretary of State to take the written test. 

Q: I took the Online Course and passed the written test at the Secretary of State… now what?

A: Congratulations! You will get your driver’s permit. Once you have your Driver’s Permit, we offer In-Car Lessons, which is behind-the-wheel training for adults with our awesome driving instructors to help you practice and prepare for the Road Test. 

Road Test

Q: What are the requirements before I can take my road test?

A: If you are under 18 years old, then you must have your driver’s permit, Segment 2 certificate, all 50 hours of your drive log complete with 10 of those hours being night drives, and a minimum of 180 days from the issue date on the permit (numbers are located at the top not separated by slashes). If you are 18 or older, you must have an adult TIP (Temporary Instruction Permit) issued from Secretary of State. You are eligible to take a road test after you have driven for 30 days on your TIP.

Q: Do you have bilingual instructors?

A: Yes! We have Spanish speaking instructors. Please contact us at 248.548.8000 for more details.

Q: When taking the road test can I have a translator in the car with me?

A: Yes, the translator must be 16 years or older with a picture I.D.

Q: What locations offer the road test?

A: We offer the road test through our road testing company, Same Day Road Test. We currently have 2 Same Day Road Test locations. One in Rochester Hills and one in Detroit