FAQ’s

GENERAL

Q: Where are you located?

A: Go to our LOCATIONS page on our website and clicking the BLUE BUTTON is the best way to find a location closest to you. There you can search your Zip code and a mile radius around it for your ideal OFFICIAL Driving School location.

Q: When Can I Start Driver Ed?

A: You can start Driver Education when you are at least 14 years and 8 months old. For Segment 2, you must meet the requirements of having your Level One License for a minimum 3 months, as well as 30 hours of driving logged with 2 of the hours being night driving. You must be under the age of 18 to take Segment 1 or 2.

Q: How do I sign my contract? Does it have to be in person by a parent or on test day?

A: No, you do not need to sign your contract in person. We have it located on your student portal. It will be the first thing that pops up when you log into your portal after registering. You must virtually sign this before using other functions of your portal. You can find a copy of the contract to view or print on the home page under Sign Documents.

Q: I am not seeing any available slots for drive times, why?

A: Each segment 1 student will be able to view the available appointments for their location within their account. We cannot guarantee any specific drive schedule or specific driving partners. Our instructors upload a month’s worth of availability at a time. You should constantly check the portal for available times and dates until you have scheduled your 6 driving hours and minimal 4 observation hours.

Q: What if I missed a day of class?

A: If you know you will need to miss a day of class or had something happen causing a missed class, you are able to schedule a makeup. If you miss more than 4 days of Segment 1, then you will need to retake the entire course (free of charge the first time). You cannot miss both day 1 and 2 of Segment 1. Segment 2 students cannot miss day 1, they cannot miss more than 1 day of class otherwise they will need to retake the entire course (free of charge the first time). Makeups can be scheduled within the student portal under schedule.

Q: What happens if I fail the final written test?

A: You can fail your written test up to 3 times. You’ll need to schedule a make-up day for the testing session. If the test is taken 3 times without a passing score, then you will need to retake the course free of charge. Students who require accommodations such as extended time, an interpreter, or having the test read out loud to them should call 248.548.8000 to ensure that the student has proper testing accommodations.

Q: I requested a refund, but my form of payment has changed?

A: You will need to call our hotline at 248.548.8000 or email us at info@officialdrivingschool.com to give us the best address to send a check to with the amount of your refund. We cannot refund money to a new card or account. It will need to be in the form of a check.

Q: Do I have to pay upfront when registering for a class?

A: Yes, full payment is required at the time of registration for a Segment 1 or Segment 2 Class.

Q: Can you give me my instructor’s phone number?

A: We do not give out any instructor’s personal information, we can give your information to the instructor and request that they contact you.

Q: Can I drive out of state with my Level 1 License?

A: Yes, as long as you are with a Licensed Driver over the age of 21.

Q: Do you have bilingual instructors?

A: Yes! We have Spanish speaking instructors. Please contact us at 248.548.8000 for more details.

Q: What if I am not able to complete my course?

A: If you are not able to finish your course you can either leave the credit on the account and unenroll. You can then reach back out to us when you are ready to continue and we will re-enroll you (as long as you meet requirements). If you would like a refund, you can send us a refund request form https://form.jotform.com/93044331093147. Any drives completed in Segment 1 subtract $50.00 from the total that will be refunded.

Q: Are there classes for students with special needs?

A: We do have a special needs division for students that need learning/ mechanical accommodations. We will align you with the office coordinator in this division to determine the student’s needs and what we can help provide. You can call them at 248.548.8000 ext. 124 or email them at specialservices@officialdrivingschool.com

Q: What resources are provided to my student(s)?

A: All of our students will use and be provided the Secretary of State “What Every Driver Must Know” booklet for Segment 1 and the “Road Skills Test Study Guide” for Segment 2, a guided study guide to take notes on that will help prepare them for their written test, and a review session prior to the test.

Q: What if I forget my Student Login Username/Password?

A: If you go to OfficialDrivingSchool.com, click the STUDENT LOGIN button in the top right corner, and then click “Forgot your login credentials?”,you will be prompted to enter your email. You will receive an email from us that contains instructions on how to update this information.

Q: I no longer need services I purchased but have not used, how can I request a refund?

A: You can request a refund using our JotForm, which will be reviewed by a Manager and processed if approved within 24-48 Business Hours. https://form.jotform.com/93044331093147

CERTIFICATES

Q: How do I request my certificate?

A: The yellow box at the top of the student portal contains a link to a “survey” for segment 1 students. Once you fill this out we will receive your request for the certificate and begin processing it. Please note: Segment 2 students who entered their Level One License number and issue date correctly, in the student portal, will receive their certificate automatically.

Q: I’m in Segment 2, what information needs to be in my account in order to issue my certificate?

A: We must have your Level One License number and issue date. There is a spot in your profile to input this information. The Level One License number will start with the first letter of your last name followed by 12 numbers (I.E. A 000 123 456 789).

Q: How long does it take to receive my certificate?

A: Between 3 and 5 business days.

Q: What if I don’t see my certificate either in my e-mail or in my student portal in 3-5 business days?

A: Please contact certificates@officialdrivingschool.com with you full legal name and the class you attended.

Q: Do I have to print the online certificate of completion for my road test or Secretary of State appointment?

A: Yes, whether you are in Segment 1 or Segment 2, you will need to print a copy of your certificate of completion.

LIVESTREAM

Q: Are there any In-Person classes?

A: At this time our only In-Person classes are at the following locations: Delton Kellogg, Valley Lutheran High School and Grand Rapids Christian High School.On our registration page, when looking at a class schedule if you click on INFO it will tell you whether the class is being offered In-Person or online. Be sure to only sign up for classes you are able to attend if they are In-Person.

Q: When will I get my Zoom link for my class?

A: You will be sent the zoom link information for your class 3 days before your class as well as daily reminders of this information. So be sure to check the inbox of the email you provided upon registration as well as the phone number you provided for text message updates. Also, don’t forget to check your spam folder, just in case.

Q: How will I receive my class materials for my Zoom sessions?

A: You will be emailed the Booklet and Study Guide needed for your Class Sessions. This can also be found in your student portal on the left hand side under resources.

Q: What if my Zoom class has begun and I cannot be let in?

A: Firstly, you can try to contact us at 248.548.8000, we have heavy call volume and if you do not reach us by the State of Michigan guidelines you will need to schedule a makeup session for that session. This is done through your student portal.

Q: My student was marked absent for their session, but they were present?

A: Depending on the workload and schedule of the instructor it can take 24-48 hours for the attendance to reflect the class. Please be patient with us and our instructors while we ensure the accuracy of your students’ attendance. If this is still inaccurate after this timeline, please contact us so we can confirm the attendance with the instructor and edit it.

Q: What are the “Class Rules”?

A:

  • Must have a camera on at all times with the student sitting close enough for the instructor to easily see all facial features.
  • Must have a working microphone.
  • Display full legal name on Zoom screen.
  • Entire face must be visible at all times.
  • Room in which the student sits must be well lit.
  • Hats and hoods are not to be worn during class.
  • Student’s attention must be on the class at all times.
  • Texting and other non-class related activities on the phone are not allowed.
  • Students can not have a TV on or be talking to other people in the room in which they sit or have conversations with other students in the virtual classroom.
  • Student’s must be sitting in a chair and sitting at a table or desk with a pen/pencil and paper to take notes.
  • Students cannot be in a vehicle, sitting on a bed, sitting on the floor, or walking around.

SEGMENT 1

Q: What if I don’t finish all of my drives before class ends?

A: You have 3 weeks after the last class session you attend to complete all of your drives.

Q: What if the drives do not fall into my availability?

A: Unfortunately, we cannot guarantee any specific schedule for your drives, our instructor put in their schedule and it does require flexibility to make sure these get completed.

Q: How do I schedule my In-Car Lesson ( Behind the Wheel )?

A: Your drives can be scheduled through your student portal; you received an email at the beginning of your registration with a username and password to access on the website into your student portal. Through the calendar view you will be able to access the drives that work for your schedule.

Q: I need to cancel/reschedule a drive, how do I do this?

A: You can go into your student portal and within the drive on your schedule you can cancel the drive, if you cancel within 48 hours of the scheduled drive time there will be a $25 fee. Once you have cancelled the drive you will be able to reschedule into open slots.

Q: Can my cancellation fee be waived?

A: No, unfortunately our cancellation fee is to make sure your instructor receives their compensation for the drive that you cancelled since they then do not receive this time.

*any specific situations will be reviewed by a manger

Q: What if I am late to a drive?

A: If you know prior to a drive that you are going to be late please reach out to our hotline at 248.548.8000 and let us know so we can tell your instructor what to expect. If they are not aware and you are more than 5 minutes late, the instructor will leave without you and you will need to reschedule a new drive and pay the $25 no show fee.

Q: Can I drive at a different location than my class is signed up for?

A: We encourage that you sign up at the location nearest to you. If you need to drive at another location from your class, you will need to call us prior to the class for these arrangements.

Q: My drive was cancelled, what happened?

A: Our instructors do their best to uphold all scheduled appointments. It is only in the case of an emergency or car issue that drives would be cancelled, if so, you will receive a call from your instructor, and they will assist in rescheduling.

Q: Can we delay our students’ Behind the Wheel Lessons?

A: You can delay your students’ drive, by doing this your student will also need to delay the finishing of their class sessions. If a student must delay Behind the Wheel Lessons, we must push one of the class sessions. This is due to students needing a minimum of 3 Behind the Wheel Drives by the last class session they attend and needing to finish all 6 drives within 3 weeks of the last class session that they attend.

Q: What type of car do the students drive in?

A: Our cars are 4 door sedans.

Commonly: Chevy Malibu, Chevy Cruze, Prius, Ford Fusion, Ford Focus, Kia Soul, Kia Rio etc.

SEGMENT 2

Q: What is Segment 2?

A: Segment 2 is part of the state mandated teen driver education process. It is a short 3 day course that covers defensive driving, accident prevention and responsible decision making. Students can take this course after they have had a Level 1 license  for at a minimum of 3 months and completed 30 hours of driving (2 of them at night) with any licensed driver, 21 years and older.

Q: When can I sign up for Segment 2?

A: The start date of your Segment 2 must be a minimum of 3 months from the day you receive your Level 1 License from The Secretary of State.

Q: Can I sign up for Segment 2 Through my Student Portal?

A: If you already have an account with us, you can register for Segment 2 course in your existing Student Portal. If you forgot your Username/password, it will allow for a reset under the login!

Q: Does Segment 2 include the road test?

A: No. The road test is not included as part of Segment 2. The road test can be booked with any 3rd party agency approved by the state once the student has their certificate of completion, has 6 months from the issue date of their Level 1 License, and has logged 50 hours into the drive log with 10 hours being at nighttime.

Q:  What happens if I miss a day of Segment 2?

A: You are NOT allowed to miss the first day of Segment 2. If you do, then please contact the office so we can schedule you in the next class. You can only miss 1 day of Segment 2, which can be rescheduled with a makeup through the student portal.

Q: What if I turn 18 before I finish Segment 1/Segment 2?

A: The requirements for 18 and older do not require you to do Segment 1 or 2. We can offer you a refund for the class portion you did not complete. You will need to go to the SOS to get an Adult Temporary Instruction Permit which after having had for 30 days makes you eligible to take your Road Test.

Q: I completed my 6 hours of in classroom time and passed the test with a score of at least 70% or higher, how can I get my certificate of completion?
 
A: You will receive your certificate of completion for Segment 2 via email within 24-48 Business Hours of completing your last day of class

ADULT LESSONS

Q: I took the Online Course and passed the written test at the Secretary of State… now what?

A: Congratulations! You will get your Adult Temporary Instruction Permit. Once you have your Driver’s Permit, we offer In-Car Lessons, which is behind-the-wheel training for adults with our awesome driving instructors to help you practice and prepare for the Road Test.

Q: Can I take Drivers Ed if I’m 18 or older?

A: If you are over the age of 18, then you must go to the Secretary of State and take your written test to get your adult permit. To be sure you know what you need to know in order to pass the test, you can take our Online Course that contains 30 hours of material. The Online Course includes instructional videos and practice quizzes to prepare you with all the information needed to help you pass the written test at Michigan Secretary of State to get your driver’s permit. Once you feel you have mastered the material, all you need to do is go to the Secretary of State to take the written test.

ROAD TEST

Q: Do I have to wait a certain amount of time after Segment 2 to take the Road Test?

A: You must have had your Level 1 License for 6 months and 50 hours of driving (10 hours being at night) and your certificate of completion for Segment 2 in order to take the Road Test. If you have all of this there is no wait needed following Segment 2.

Q: What are the requirements before I can take my road test?

A: If you are under 18 years old, then you must have your Level 1 License, Segment 2 certificate, all 50 hours of your drive log complete with 10 of those hours being night drives, and a minimum of 6 months from the issue date on the Level 1 License (numbers are located at the top not separated by slashes). If you are 18 or older, you must have an adult TIP (Temporary Instruction Permit) issued from the Secretary of State. You are eligible to take a road test after you have driven for 30 days on your TIP.

Q: When taking the road test can I have a translator in the car with me?

A: Yes, the translator must be 16 years or older with a picture I.D.

Q: What locations offer the road test?

A: We offer the road test through our sister company, Same Day Road Test (www.samedayroadtest.com). Currently, there are two Same Day Road Test locations –  One in Rochester Hills at 242 East Auburn Rd. and the other in Detroit at 9139 Cadieux Rd. If you don’t live in either of those areas, you are still able to take your road test at any road testing facility of your choosing.

Q: Do I use my own car for Road Testing?

A:  You are allowed to use your own car for the Road Test. If you do not have a car to use, we have cars available for rent at a cost of $20.00